Returns and refund policy :
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
- The goods must be unused.
- The goods must be returned in original condition & packaging.
- Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
- Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
- The goods must be received back within 30 days from the day when the order was received.
- Lingerie and items of clothing must be returned unworn and still in its original packaging.
- Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
- If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
- Each time a return is received, we would like to know the reason why you are returning the goods. We offer a one year warranty on everything, if the item develops a fault within 3 months we can offer a refund or exchange. After three months, it is an exchange only.
- Replacement faulty items are sent back out to the customer free of charge.
- All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused. Postage costs will apply to return it back to the customer.
For the goods that are faulty, email us at [email protected] within 14 days from the day you received your order to return the goods. You can choose a replacement free of charge or money back guarantee.
Any goods returned to us as unwanted will be refunded, subject to the following conditions:
- The goods must be in their original condition and packaging including all shrink wrapping and plastic seals. The goods must not be used.
- The good must be received by us within 14 days from the day you received your order
If the goods have been used or the above conditions are not met then we reserve the right to return the goods to you.